We’re Here to Help
Have any questions about VisualDx? We’d love to hear from you.
Frequently Asked Questions
When can I claim CME credits?
CME is included with all individual accounts.* As part of an institutional license, you can create a personal account to accrue and claim CME credits.
CME is accrued through the general use of the VisualDx product such as searching diagnoses or drug eruptions or building a differential.
You must have an active VisualDx subscription to claim and generate a CME certificate. VisualDx will store the CME credits associated with your account indefinitely.
*This activity has been planned and implemented in accordance with the accreditation requirements and policies of the ACCME through the joint providership of Med-IQ and VisualDx.Med-IQ is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Med-IQ designates this point of care activity for a maximum of 0.5 AMA PRA Category 1 Credits.TM Physicians should only claim credit commensurate with the extent of their participation in the activity.
When I try to log in, I get an error message
Contact your IT department or contact us for help.
NOTE: If you are an institutional subscriber trying to access VisualDx Mobile, you must first set up a mobile account.
How do I change my password?
As an institutional user, you do not have this option.
If you have created a personal account under your institution’s license, see how to change your password under the Individual Subscriber FAQs
I forgot my username and/or password
How do I get VisualDx Mobile for my iPhone, iPad, or Android device?
1. From an IP-authenticated clinical computer, go to visualdx.com/visualdx
2. Click Get the Mobile App and fill out the information to create a personal login account. (Tip: Complete this step before downloading the app)
How do I create a personal account?
To create a personal account using your Institution’s license, launch VisualDx at your institution and click “CME Certification.”
Click “Create a Personal VisualDx Account” and fill out the form as instructed.
Why are my results truncated?
To improve performance of VisualDx, results are truncated to 150 diagnoses.
Why does “Filter” appear some times but not others?
The purpose of Filter in VisualDx is to filter out diagnoses that may not make sense for your patient. Therefore, Filter only appears when your differential results contain diagnoses that can be filtered out. This includes diagnoses that contain Chem/Bio/Rad/Nuclear Exposure, Travel, Medication Reaction, Bites & Stings, and Marine Exposure.
NOTE: If you enter a finding directly that falls into one of these categories, that category will not appear in the filter options. For example, if you enter in “Ghana” as a finding, Travel will not be selectable in the Filter options. To remove this finding, go back to the differential builder and edit the findings.